Enjoy Hassle-Free Shopping with a $20 Flat Rate Shipping to the Nearest Capital City Across Australia!

Frequently Asked Questions

Why should you buy from us?

  • Our products were hand-selected to complement one another.  We strive to deliver quality products to you at a competitive price and on time.  On top of that, we offer free shipping on all orders Australia-wide.

How do we check the quality of our products?

  • We have a dedicated team to check the quality of our products.  All our shipments are batch-tested and quality-checked before they are released to the market.

What are the Balustrade Fittings made of?

  • We sell high-quality stainless steel products in grades 316 and grade 304.

Where do the products come from?

  • We carry both imported and locally-sourced (Australia-made) products.

Are your imported products as good as Australia-made products?

  • We source the best quality products available in the market at a competitive price. These are equal to or of better quality than any items stocked by other local suppliers.

What is your returns policy?

  • We offer a 14-day return policy, which means you can request a return within 14 days after receiving your item.

    To be eligible for a return, your item must be unused and in its original packaging. A receipt or proof of purchase is also required.  Please see our Returns & Refund Policy for further information.

What is your shipping policy?

  • We process your order once payment is received within 2-3 business days (excluding weekends and holidays). During peak seasons, the order processing may take up to 5 business days. We appreciate your patience as we arrange your order.  If your order's shipment is considerably delayed, we will notify you through email.  Please see our Shipping Policy for further information.

What payment methods do you accept?

  • We accept Visa, MasterCard, Shop Pay, Apple Pay & Google Pay.

How do I know my order has been received?

  • You will receive an order confirmation once your order has been placed.

How do I know my payment has been received?

  • We only send out your order once the payment has been received.  You will receive a shipping confirmation email with a tracking number once your order has been shipped.

How do I track my order?

  • We will notify you through email with the tracking details once your order has been shipped.

How do I make changes to an order I’ve already placed?

  • Unfortunately, after your order has been processed, no modifications may be made to it. Every order is processed once the payment is received; if you wish to cancel or amend your purchase, please email us at info@deckingbalustrade.com.au or alternatively call us at 1300 380 034 before the order is shipped out.

How do I make sure I order the right size?

  • Getting your size right the first time makes sense for the optimal shopping experience.  For any assistance, please contact us at info@deckingbalustrade.com.au.

What should I do if I never receive my order?

  • Delivery delays can occur on occasion. If you have not received your order, please contact us through email (info@deckingbalustrade.com.au) or phone (1300 380 034).

How do you pack your items to guarantee safe transportation?

  • Depending on the dimensions and weight of the complete order, items are packed in the appropriately sized parcel or carton with padding where necessary. Heavy orders will be packed across multiple cartons following courier guidelines.

What do I do if I receive a defective order?

Where are you located?

  • We are located in Dandenong, Victoria.

How do I contact your company if my question isn’t answered here?